When a senior first enters the lobby of a Retirement Concepts community, they are touched by a feeling of friendly warmth permeating the air. From the smiling receptionist, to the upbeat dining staff, to the compassionate patience of the experienced care givers, the community of professionals Retirement Concepts employs the best in the industry—every one of their staff is dedicated to the work they do, and fulfilled by the difference they make in each of their resident’s lives. 

Part of this commitment to thoughtful care comes from the considerate intentions of the company’s founding family. The Jamal family started their first senior living home in 1988, and since then Retirement Concepts has grown to become one of Canada’s largest senior living companies. Yet their quality of care has not waned, and more than ever each and every one of their centres is infused with the compassionate understanding that they are in the business of enhancing, supporting and renewing the lives of the seniors they serve.

Currently comprised of 19 facilities across British Columbia, the company encompasses the whole range of senior care communities, from independent living to 24-hour senior care services. And who ultimately stewards the immense ambitions of this company is the Retirement Concept’s superior staff, or as President Azim Jamal puts it, “The commitment of our staff is the key to our success. They are on the forefront, day in and day out, inspiring the lives of seniors in extraordinary and transformative ways,” says Jamal.

SERVING EVERDAY SENIORS

While other senior community providers focus on catering to the elite and wealthy few, Retirement Concepts is more comprehensive and inclusive in their approach to service.

“We try and provide good value at a reasonable price. We pride ourselves on being efficient operators that provide quality product to our customers. It is not our aim to only service the top five per cent of seniors; though we do serve them, but we also have the intention of providing care to the other 95%,” says Jamal.

This grounded perspective drives Retirement Concepts to provide a comfortable living experience for their residents—and lessen the often tedious assortment of tasks the elderly have to endure. In response, the company is committed to offering their residents the option of any treatment, service or activity that they may need.

Employing over 2,500 dedicated professionals, Retirement Concepts hires employees with a commitment to providing great care to their seniors. From shuttle services, to medical care, housekeeping, dining services, recreational and physical activities, every necessity is made readily available to seniors living at one of Retirement Concepts’ thoughtfully developed communities.

FOCUSED CARE ATTAINED THROUGH TECHNOLOGY

While Retirement Concepts displays an unbeatable scope of care in their services, they also keep an eye towards future innovation, utilizing helpful technology whenever possible.

“We invest hugely in technology because we undoubtedly believe in its benefits. From advanced systems to managing our medication, to programs for the organization of our management, to employment time clock finger print scanning, to very sophisticated nurse calls systems and security systems to make sure our residents are safe, we invest in whatever is necessary to streamline the efficiency of our communities,” says Jamal. 

In order to stay on top of relevant technological needs within their company, Retirement Concepts employs a full time corporate IT team who are “Engaged full-time in making sure we are utilizing appropriate systems, and properly executing the right technology opportunities to make our company thrive,” says Jamal.

THE FUTURE LOOKS BRIGHT

It is no mystery as to how Retirement Concepts has steadily grown their committed organization over the past 24 years. The secret to their success is their commitment to the residents they serve. With this commitment to providing their clients great housing and care facilitated by the strategic use of technology, compassionate and dedicated staff they offer their senior clients a new lease on life.

Retirement Concepts’ employee Susie Youle explains the quality energy RC communities bring to their seniors, “Ultimately at Retirement Concepts, we love what we do. We offer a mood of ‘joie de vivre’, an upbeat feeling to seniors during one of life’s most delicate phases, and that makes us proud,” says Youle. 

As for the future, Dr. Jamal hopes to expand the success of their business through smart acquisitions and development, and because Retirement Concepts has established such a strong foundation in the B.C. area, the time may be right for them to venture into other regions. 

“We are committed to our sector, and proud of our work. Every one of our communities is an investment we believe in, and we hope to continue to provide quality care to seniors for years to come,” says Jamal.

Judging by their impressive track record, Retirement Concepts’ legacy of high-value residential elderly communities has only just begun, and the elderly care industry is bound to witness the Jamal Family’s continued success for decades to come.